Imprint & Privacy Policy

healwell GmbH
Address: Staffelstrasse 13, 8045 Zurich, Switzerland
Phone: +41 76 506 74 88
Email: info@healwell.ch
Website: https://healwell.ch/

This website is managed by healwell GmbH, who is responsible for overseeing the processing of personal data in connection with this website and the associated activities. We are dedicated to safeguarding the privacy and confidentiality of all client-provided personal data, as outlined in this privacy policy. “Personal data” refers to any information pertaining to an identified or identifiable natural person. “Identifiable” indicates that the person can be identified, either directly or indirectly, particularly through identifiers such as a name, location data, electronic identifiers, or one or more specific factors related to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

In accordance with Article 13 of the Swiss Federal Constitution and the federal data protection provisions (Data Protection Act, DSG), every individual is entitled to privacy protection and safeguarding against the misuse of their personal data. The operators of these pages take the protection of your personal data seriously. We handle your personal information confidentially and in accordance with legal data protection regulations and this privacy policy.

In collaboration with our hosting providers, we strive to secure the databases as effectively as possible against unauthorized access, loss, misuse, or tampering.

It should be noted that data transmission over the Internet (e.g., in email communication) may have security vulnerabilities. A comprehensive safeguarding of data against access by third parties is not feasible.

By using this website, you consent to the collection, processing, and utilization of data as described in the following. This website can, in principle, be visited without registration. During this, data such as accessed pages or names of retrieved files, along with date and time, are stored on the server for statistical purposes, without these data being immediately related to your person. Personal data, particularly names, addresses, or email addresses, are collected on a voluntary basis whenever possible. Data will not be disclosed to third parties without your consent.

We may collect the following personal information from customers, either in person, through this website, Meta or Google Ads: name, address, email address, telephone number, date of birth, bank account information, credit card information and health information (including medical history).

Personal data refers to any information relating to a specific or identifiable individual. An affected person is someone whose personal data is being processed. Processing encompasses all handling of personal data, regardless of the means and methods used. This includes, but is not limited to, collecting, disclosing, obtaining, deleting, storing, altering, destroying, and using personal data.

We process personal data in accordance with Swiss data protection laws. Furthermore, in cases where the EU General Data Protection Regulation (GDPR) is applicable, we process personal data based on the following legal grounds as outlined in Article 6(1) of the GDPR:

• (a) Processing of personal data with the consent of the affected person.
• (b) Processing of personal data to fulfill a contract with the affected person or to carry out pre-contractual measures.
• (c) Processing of personal data to fulfill a legal obligation to which we are subject under the potentially applicable laws of the EU or under the potentially applicable laws of a country where the GDPR is fully or partially applicable.
• (d) Processing of personal data to protect the vital interests of the affected person or another natural person.
• (f) Processing of personal data to safeguard our legitimate interests or those of third parties, unless the fundamental freedoms and rights and interests of the affected person prevail. Legitimate interests include, in particular, our business interest in being able to provide our website, information security, enforcing our legal claims, and complying with Swiss law.

We process personal data for the duration necessary for the respective purpose or purposes. In cases of extended retention obligations due to legal or other obligations we are subject to, we restrict the processing accordingly.

Personal data is collected exclusively for the purpose of delivering services to clients and fulfilling our legal obligations (e.g., adhering to sound accounting practices). When necessary, we may transmit personal data to our service providers, both within Switzerland and abroad, such as IT service providers. In such cases, we ensure that an adequate level of data protection is maintained in accordance with applicable data protection laws. We retain your personal data for no longer than required for the purposes for which it was initially collected.

This website utilizes cookies. Cookies are small text files that allow specific, user-related information to be stored on the user’s device while they use the website. Cookies make it possible to determine usage frequency, the number of users of the pages, analyze user behavior when using the site, and make our offering more user-friendly. Cookies are stored beyond the end of a browser session and can be accessed again when the user revisits the site. If you do not wish for this to happen, you should configure your internet browser to reject the acceptance of cookies.

A general objection to the use of cookies for online marketing purposes, especially in the case of tracking, can be made through the U.S. website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be prevented by disabling them in your browser settings. Please note that this may potentially limit the use of all functions of this online offering.

For the sake of security and to protect the transmission of confidential content, such as inquiries you send to us as the site operator, this website uses SSL/TLS encryption. You can recognize an encrypted connection by the fact that the address line of your browser changes from “http://” to “https://” and by the padlock symbol in your browser line.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

This website may use Google Maps for embedding maps, Google Invisible reCAPTCHA for protection against bots and spam, and YouTube for embedding videos.

These services are provided by the American company Google LLC and may use cookies. Consequently, data is transmitted to Google in the USA. However, we assume that personal tracking through the use of our website alone does not occur within this context.

Google has committed to ensuring adequate data protection in accordance with the American-European and American-Swiss Privacy Shield agreements.

For more details, please refer to Google’s privacy policy.

When you submit inquiries to us via the contact form, the information provided in the inquiry form, including the contact details you provide, will be stored by us for the purpose of processing the inquiry and for potential follow-up questions. We will not disclose this data without your consent.

This website makes use of Google Maps services. This enables us to display interactive maps directly on the website, providing you with a convenient mapping feature. By visiting the website, Google receives information that you have accessed the specific subpage of our website, regardless of whether Google provides a user account through which you are logged in or if there is no user account. If you are logged into Google, your data will be directly associated with your account. If you do not wish this association with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for purposes of advertising, market research, and/or to tailor its website to your needs. Such evaluation is carried out especially (even for users who are not logged in) to provide targeted advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right. For more information about the purpose and scope of data collection and its processing by Google, as well as additional information about your rights and privacy protection settings, please visit: www.google.com/policies/privacy.

This website utilizes Google Conversion Tracking. If you arrived at our website via an advertisement placed by Google, Google Ads will place a cookie on your computer. The conversion tracking cookie is set when a user clicks on an advertisement placed by Google. These cookies expire after 30 days and do not serve for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, both we and Google can recognize that the user clicked on the ad and was redirected to that page. Each Google Ads customer receives a different cookie. Therefore, cookies cannot be tracked across the websites of Ads customers. The information obtained through the conversion cookie is used to create conversion statistics for Ads customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive information that could personally identify users.

If you do not wish to participate in tracking, you can decline the setting of a cookie required for this purpose – for instance, through browser settings that generally disable the automatic setting of cookies, or by configuring your browser to block cookies from the domain “googleleadservices.com”.

Please note that you must not delete the opt-out cookies as long as you do not wish to record measurement data. If you delete all your cookies in your browser, you must reset the respective opt-out cookie.

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the data controller for data processing on this website is located outside the European Economic Area or Switzerland, then Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are collectively referred to as “Google” below.

The statistics obtained help us improve our offering and make it more interesting for you as a user. This website also uses Google Analytics for cross-device analysis of visitor flows, which is carried out via a user ID. If you have a Google user account, you can deactivate cross-device usage analysis in your account settings under “My Data,” “Personal Data.”

The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f DS-GVO. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. We would like to point out that on this website, Google Analytics has been extended to include the code “_anonymizeIp();” to ensure an anonymized collection of IP addresses. As a result, IP addresses are processed in abbreviated form, and personal references can be excluded. In cases where personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework, for exceptional cases.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. You can prevent the storage of cookies by adjusting your browser software accordingly; however, please note that if you do this, you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: Deactivate Google Analytics.

Furthermore, you can prevent the use of Google Analytics by clicking on this link: Deactivate Google Analytics. This will store an opt-out cookie on your data storage device, preventing the processing of personal data by Google Analytics. Please note that if you delete all cookies on your end device, these opt-out cookies will also be deleted, meaning that you must reactivate the opt-out cookies if you continue to want to prevent this form of data collection. The opt-out cookies are set per browser and device and must therefore be activated separately for each browser, computer, or other device.

Privacy Policy for Hotjar Usage

This website uses the Hotjar service to enhance user-friendliness. Hotjar Ltd. is a European company headquartered in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe). It can record mouse clicks as well as mouse and scroll movements. Keyboard inputs made on this website can also be recorded. Personalized information is not captured. Hotjar uses a tracking code to collect and transmit your data. When you visit our website, the Hotjar tracking code automatically collects activity-based data and stores it on Hotjar servers (located in Ireland). Additionally, cookies placed by the website on your computer or end device also collect data. For more information on how Hotjar operates, please visit this page: https://www.hotjar.com/privacy.

If you wish to opt out of data collection by Hotjar, please click here: https://www.hotjar.com/opt-out.

This website utilizes features from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you access our pages with Facebook plugins, a connection is established between your browser and Facebook’s servers, and data is transmitted to Facebook. If you have a Facebook account, this data can be associated with it. If you prefer not to link this data to your Facebook account, please log out of Facebook before visiting our site. Interactions, such as using a comment function or clicking a “Like” or “Share” button, are also shared with Facebook. Learn more at https://www.facebook.com/about/privacy.

Our website incorporates features of the Instagram service, provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. When you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our pages with your user account. Please note that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how Instagram uses it.
For more information, please refer to Instagram’s Privacy Policy: https://instagram.com/about/legal/privacy/

You can also subscribe to our free newsletter through the instant messaging service WhatsApp. WhatsApp is a service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, a subsidiary of WhatsApp Inc., 1601 Willow Road, Menlo Park, California 94025, USA, hereafter referred to as “WhatsApp”. Some of the user data processing takes place on WhatsApp servers in the USA.

However, by certifying under the EU-US Privacy Shield, WhatsApp guarantees that EU data protection requirements are also adhered to when processing data in the USA. WhatsApp also provides additional privacy information.

To receive our newsletter via WhatsApp, you need a WhatsApp user account. Details of what data WhatsApp collects during registration can be found in WhatsApp’s privacy information mentioned above.

When you sign up for our newsletter via WhatsApp, the phone number you enter during the registration process will be processed by WhatsApp. Your IP address, as well as the date and time of your registration, will also be stored. During the further registration process, your consent to receive the newsletter is obtained, the content is described specifically, and reference is made to this privacy policy.

The legal basis for sending the newsletter and the analysis is Art. 6 para. 1 lit. a) GDPR.

You can revoke your consent to receive the newsletter at any time with immediate effect in accordance with Art. 7 para. 3 GDPR. To do so, you only need to inform us of your revocation. You can also block the receipt of the newsletter by adjusting the settings in the WhatsApp software on your device.

Similar to many other websites, we have integrated the services of the newsletter company MailerLite into our website. MailerLite Limited, an Irish registered company located at Ground Floor, 71 Lower Baggot Street, Dublin 2, D02 P593, Ireland, provides these services. Through MailerLite, we can conveniently deliver interesting news to you via newsletters. To delve into the specifics of this email marketing service and emphasize its key data protection aspects, read on.

What Is MailerLite?

MailerLite is a cloud-based newsletter management service. “Cloud-based” implies that we do not need to install MailerLite on our local computers or servers. Instead, we utilize the service on an external server or, more precisely, via internet-accessible IT infrastructure. This manner of software use is often referred to as SaaS (software as a service).

MailerLite offers a diverse array of email types, including individual campaigns, regular campaigns, auto responders (automated emails), A/B tests, RSS campaigns (pre-scheduled mailings), and follow-up campaigns. We can select from these options based on our specific newsletter goals.

Why Do We Use MailerLite on Our Website?

Our primary motivation for using a newsletter service is to maintain communication with you. We want to keep you informed about our latest news and enticing offers. To streamline our marketing efforts, we have chosen MailerLite as our newsletter management service. This software is user-friendly while offering numerous useful features. For instance, it enables us to create engaging and visually appealing newsletters quickly. Integrated design templates allow us to craft each newsletter with a unique touch. Thanks to the “responsive design” feature, our content is presented in a readable and pleasing manner on your smartphone or any other mobile device.

With tools like A/B testing and comprehensive analytics, we can promptly gauge your preferences regarding our newsletters. This means we can adapt and enhance our offerings and services as necessary.

Another benefit is MailerLite’s “cloud system.” Data is not stored and processed directly on our server. We can access data from external servers, saving our storage space and reducing maintenance efforts.

What Data Does MailerLite Collect?

MailerLite Limited (MailerLite) operates online platforms that enable us to connect with you, provided you subscribe to our newsletter. By becoming a newsletter subscriber through our website, you consent to joining a MailerLite email list. MailerLite then stores your subscription data and your IP address to verify your inclusion on the list. Additionally, MailerLite retains your email address, name, physical address, and demographic information, such as language or location.

This information is used for sending emails to you and facilitating various other MailerLite functions, such as newsletter evaluations. MailerLite also shares information with third parties to enhance its services. Furthermore, MailerLite shares certain data with advertising partners of third parties to better understand its clients’ interests, delivering relevant content and targeted advertising.

Through “web beacons” (small graphics in HTML emails), MailerLite can determine if an email has been delivered, opened, or if links have been clicked. This information is stored on MailerLite’s servers, enabling us to receive statistical insights into how you engage with our newsletter. Consequently, we can tailor our offerings to better suit your preferences and improve our service.

Moreover, MailerLite is authorized to use this data to enhance its own service. For instance, they can optimize the distribution process or determine the recipient’s location (or country).

How Long and Where Is the Data Stored?

Data processed by MailerLite is housed in data centers within the European Union, holding the Information Storage Security Certificate (ISO 27001) and IT Service Management Certificate (ISO 20000). This ensures the safety of your data.

In general, data remains permanently stored on MailerLite’s servers and is only deleted upon your request. You can request the deletion of your contact information from us, permanently erasing all your personal data and anonymizing you in MailerLite’s reports. Alternatively, you can also request permanent data deletion directly from MailerLite. Upon receiving the email notification from MailerLite, we have 30 days to remove your contact from all integrations.

How Can I Delete My Data or Prevent Data Retention?

You have the option to withdraw your consent to receive our newsletters at any time by clicking the unsubscribe link in the footer of our newsletter emails. Clicking the unsubscribe link will result in the deletion of your data from MailerLite.

If you land on a MailerLite website through a link in our newsletter and cookies are subsequently stored in your browser, you can delete or deactivate these cookies at any time.

The process for deactivating or deleting cookies varies slightly depending on your browser. The following instructions outline how to manage cookies in different browsers:

– Chrome: Clear, enable, and manage cookies in Chrome
– Safari: Manage cookies and website data in Safari
– Firefox: Clear cookies and site data in Firefox
– Internet Explorer: Delete and manage cookies
– Microsoft Edge: Delete cookies in Microsoft Edge

If you prefer not to allow any cookies, you can configure your browser to notify you when a potential cookie is about to be set. This way, you can decide whether to accept each cookie individually.

This website incorporates features of the “YouTube” service. “YouTube” is owned by Google Ireland Limited, a company registered and operated under Irish law, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, which operates the services in the European Economic Area and Switzerland.

Your legal agreement with “YouTube” is based on the terms and conditions available at the following link: https://www.youtube.com/static?gl=en&template=terms&hl=en. These terms form a legally binding agreement between you and “YouTube” regarding the use of the services. Google’s privacy policy explains how “YouTube” handles your personal data and protects your data when you use the service.

This website incorporates plugins from the video portal Vimeo, operated by Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. When you visit a page that offers one or more Vimeo video clips, a direct connection is established between your browser and a Vimeo server in the USA. Information about your visit and your IP address is stored there. Interactions with the Vimeo plugins (e.g., clicking the start button) also transmit this information to Vimeo, where it is stored. For more information on data collection and use of your data by Vimeo, please refer to Vimeo’s privacy policy.

If you have a Vimeo user account and do not want Vimeo to collect data about you through this website and link it to your member data stored on Vimeo, you must log out of Vimeo before visiting this website.

Furthermore, Vimeo calls the tracker Google Analytics via an iFrame in which the video is called up. This is its own tracking by Vimeo, over which we have no access. You can block tracking by Google Analytics by using the deactivation tools provided by Google for some internet browsers. You can also prevent Google from collecting and processing data generated by Google Analytics related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

This website incorporates tools from companies based in the USA, among others. When these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are required to disclose personal data to security authorities without you as the data subject being able to take legal action against this. Therefore, it cannot be ruled out that US authorities (e.g., intelligence agencies) process, evaluate, and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.

The copyright and all other rights to content, images, photos, or other files on the website belong exclusively to the operator of this website or the specifically named rights holders. Written consent of the copyright holder must be obtained in advance for the reproduction of any files.

Anyone who commits a copyright infringement without the consent of the respective rights holder may be liable to prosecution and, if necessary, liable for damages.

All information on our website has been carefully reviewed. We strive to provide up-to-date, accurate, and complete information. However, the occurrence of errors cannot be entirely ruled out, and as a result, we cannot guarantee the completeness, accuracy, and timeliness of information, including journalistic and editorial content. Liability claims for damages of a material or immaterial nature caused by the use of the provided information are excluded unless there is demonstrable willful intent or gross negligence.

The publisher may, at its discretion and without notice, modify or delete texts and is not obligated to update the content of this website. The use of or access to this website is at the visitor’s own risk. The publisher, its clients, or partners are not responsible for damages, including direct, indirect, incidental, concrete, or consequential damages, allegedly resulting from the visit to this website, and therefore, assume no liability for such damages.

The publisher also assumes no responsibility or liability for the content and availability of third-party websites accessible through external links on this website. The operators of the linked pages are solely responsible for their content. The publisher expressly distances itself from all third-party content that may be legally or legally liable or violate good morals.

We reserve the right to adjust this privacy policy at any time without prior notice. The current version published on our website shall apply. If this privacy policy is part of an agreement with you, we will inform you of the changes by email or by other suitable means in the event of an update.

If you have any questions about data protection, please write us an email or contact the person responsible for data protection listed at the beginning of the privacy policy in our organization.

Should you have any inquiries regarding the processing of your personal data, wish to exercise your right to access or correct your personal data, or request its deletion, please contact us at info@healwell.ch. If deemed necessary, you also retain the right to file a complaint with the Swiss Federal Data Protection and Information Commissioner.

This Privacy Notice is subject to Swiss law, and any disputes will fall under the jurisdiction of Swiss courts.